Quality Management - ISO Basics
Course ID: 261019 0101 1150Proj
Course Dates : 19/10/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Leadership & Management Development Operational Excellence Performance Management Process Improvement Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
This five-day course covers the fundamentals of ISO quality management systems, with emphasis on ISO 9001. It focuses on practical steps to design, implement and maintain a QMS that meets ISO requirements and business needs. Participants work on process mapping, documentation, internal audits and corrective actions. The course is aimed at people who must apply ISO requirements to processes, projects or supplier relationships.
Objectives
1. Interpret the structure and key clauses of ISO 9001 and link them to your organization.
2. Map core processes and define measurable quality objectives and indicators.
3. Create and maintain QMS documentation required for compliance (quality policy, procedures, records).
4. Plan and conduct internal audits, report findings, and manage corrective actions.
5. Apply risk-based thinking and basic continuous-improvement tools to address root causes.
2. Map core processes and define measurable quality objectives and indicators.
3. Create and maintain QMS documentation required for compliance (quality policy, procedures, records).
4. Plan and conduct internal audits, report findings, and manage corrective actions.
5. Apply risk-based thinking and basic continuous-improvement tools to address root causes.
Who Should Attend
1. Quality managers and quality assurance leads.
2. Quality engineers and quality technicians.
3. Process owners and production supervisors.
4. Internal auditors and audit coordinators.
5. Project managers and supplier/contract managers responsible for meeting quality requirements.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1
Introduction to ISO Quality Management Systems
- Understanding the purpose of ISO quality management systems
- Exploring the role of ISO 9001 in organisational quality
- Identifying benefits of implementing a QMS
ISO 9001 Structure and Principles
- Understanding ISO 9001 structure and clauses
- Exploring quality management principles
- Linking ISO requirements with business processes
Quality Management System Framework
- Defining the components of a QMS
- Understanding organisational context and requirements
- Establishing the foundation for implementation
Day 2
Process Mapping for ISO Implementation
- Identifying key organisational processes
- Mapping process activities and interactions
- Defining process ownership and responsibilities
Quality Objectives and Indicators
- Developing measurable quality objectives
- Defining performance indicators
- Linking objectives with business priorities
QMS Documentation Fundamentals
- Understanding required QMS documentation
- Developing quality policies and procedures
- Managing quality records effectively
Day 3
QMS Documentation Management
- Creating controlled quality documents
- Maintaining document accuracy and availability
- Supporting consistent process execution
Risk-Based Thinking
- Understanding risk-based approaches in ISO 9001
- Identifying process risks and opportunities
- Developing appropriate responses
Continuous Improvement Basics
- Applying improvement principles within a QMS
- Identifying improvement opportunities
- Supporting ongoing quality development
Day 4
Internal Audit Fundamentals
- Understanding the purpose of internal audits
- Planning audit activities
- Preparing audit checklists
Conducting Internal Audits
- Performing audit interviews and reviews
- Identifying non-conformities
- Reporting audit findings
Corrective Actions
- Analysing causes of quality issues
- Developing corrective actions
- Monitoring corrective action effectiveness
Day 5
QMS Implementation Practices
- Applying ISO requirements to workplace processes
- Reviewing implementation challenges
- Strengthening quality management practices
Maintaining ISO Compliance
- Monitoring QMS performance
- Preparing for external assessments
- Supporting continuous compliance
Review and Action Planning
- Reviewing quality management ISO basics tools and frameworks
- Preparing a personal implementation or development plan
- Course review, feedback and implementation planning
